Frequently Asked Questions

Question 1

Who can purchase Globalwide Travel health plan?

Accepted Answer

Globalwide Travel health plan is available to travelers of most nationalities. Eligibility depends on your country of residence, destination, and the specific plan selected. Some plans are restricted to US citizens or residents traveling internationally.

Question 2

When should I buy travel health plan?

Accepted Answer

We recommend purchasing as soon as you book your trip. Buying early ensures you are covered for trip cancellation from the moment of purchase, and some time-sensitive benefits (like pre-existing condition waivers) require purchase within a set number of days of your initial trip deposit.

Question 3

Can I buy health plan after I have already departed?

Accepted Answer

Yes, most of our plans can be purchased after departure, though some benefits — such as trip cancellation — only apply to purchases made before departure. Medical coverage is available from the date of purchase.

Question 4

Is there a maximum trip duration?

Accepted Answer

Single trip plans cover trips up to 365 days. Annual multi-trip plans cover unlimited trips per year, with each individual trip typically capped at 30, 45, or 90 days depending on the plan.

Question 5

What does emergency medical coverage include?

Accepted Answer

Emergency medical coverage pays for hospital stays, surgery, physician fees, diagnostic tests, prescription drugs, and other medically necessary treatment resulting from a sudden illness or injury during your trip.

Question 6

Are pre-existing conditions covered?

Accepted Answer

Pre-existing conditions may be covered if you purchase a plan with a pre-existing condition waiver within the required time frame (typically 14–21 days of your initial trip deposit). Without the waiver, treatment directly related to a pre-existing condition is generally excluded.

Question 7

Does the plan cover COVID-19?

Accepted Answer

Yes. COVID-19 is treated like any other illness under our medical coverage. If you contract COVID-19 during your trip and require medical treatment, those costs are covered up to your plan's benefit limit.

Question 8

Are adventure sports and activities covered?

Accepted Answer

Standard plans cover a wide range of recreational activities. Extreme sports such as skydiving, mountaineering above 4,500m, and professional competition may require an optional sports rider. Check your plan's schedule of benefits for a full list.

Question 9

How do I file a claim?

Accepted Answer

Visit our Claims page at globalwidetravel.com/claims and complete the online submission form. You will need your policy number, incident details, and supporting documentation such as medical reports, receipts, and airline confirmations.

Question 10

How long does it take to process a claim?

Accepted Answer

Simple claims with complete documentation are typically processed within 10–15 business days. Complex claims involving medical review or large amounts may take up to 30 business days. You can track your claim status online.

Question 11

What documents do I need to submit a claim?

Accepted Answer

Required documents vary by claim type but generally include: your policy certificate, itemized invoices and receipts, medical reports (for medical claims), airline documentation (for travel delay or cancellation claims), and a police report (for theft or loss claims).

Question 12

Can I extend my policy while I am abroad?

Accepted Answer

Yes, in most cases you can extend your policy before the current expiry date by contacting our customer service team. Extensions are subject to underwriting approval and may not be available if a claim has already been filed.

Question 13

Can I cancel my policy and get a refund?

Accepted Answer

You may cancel your policy within the free-look period (typically 10 days from purchase) for a full refund, provided no claim has been filed and your trip has not yet started. After the free-look period, partial refunds may be available for unused coverage days.

Question 14

How do I add or remove travelers from my policy?

Accepted Answer

Contact our customer service team before your departure date to add or remove travelers. Changes after departure are subject to underwriting review and may not always be possible.

Buying a policy

Coverage & benefits

Claims

Policy changes