File a claim
Claims Center
Submit your travel health plan claim online. Our team reviews every claim promptly and keeps you informed at every step.
How the claims process works
Select claim type
Choose the category that best matches your situation — medical, trip cancellation, baggage, and more.
Gather your documents
Collect supporting documents such as medical reports, receipts, airline confirmations, and your policy number.
Submit your claim
Complete the online form below. Our team will acknowledge receipt within one business day.
Track & receive payment
Monitor your claim status in real time. Approved claims are paid directly to your bank account.
What type of claim are you filing?
Select the category that best describes your situation. Each type has specific documentation requirements listed in the form.
Documents you may need
- Policy certificate or ID card
- Medical reports and discharge summaries
- Original itemized invoices and receipts
- Airline confirmation and boarding passes
- Police report (for theft or loss)
- Bank account details for reimbursement
Need help with your claim?
Our claims team is available Monday–Friday, 8 AM–6 PM EST. For medical emergencies, our 24/7 assistance line is always open.
Submit your claim
Complete all required fields. You will receive a confirmation email with your claim reference number.